Intake Process
Getting started with Mutual Care is simple. We guide you through every step of the intake process.
How to Begin Services
Our intake process is designed to be straightforward and stress-free. From your first call to the start of care, we handle all the details so you can focus on what matters most — your loved one's health and well-being.
Initial Contact
Contact Mutual Care by phone or through our website to express your interest in our services. Our friendly staff will answer your questions and gather basic information.
Assessment & Documentation
We review medical records, physician orders, and insurance information. Our team will work with you to understand the specific care needs of your loved one.
Service Authorization
We coordinate with your insurance provider or Medicaid to obtain service authorization. Our team handles all the paperwork and insurance communications.
Care Starts
Once approved, we match you with a qualified nurse or caregiver. Care typically begins within days of authorization, with flexible scheduling to meet your needs.
What You'll Need
To expedite your intake, please have the following information ready when you contact us:
- Insurance Information: Medicaid, Medicare, or private insurance card and policy details
- Physician Orders: Recent medical orders or prescriptions for home health services
- Medical Records: Diagnosis, treatment plan, and any relevant medical history
- Contact Information: Patient and family contact details, preferred communication methods
- Care Needs: Specific services required (trach care, ventilator, G-tube, etc.)
How Long Does It Take?
The intake process typically takes 7-14 days from initial contact to the start of care, depending on insurance authorization. For GAPP services, approval usually takes around 30 days.
We understand that some situations require urgent care. If your situation is time-sensitive, please let us know and we'll work to expedite the process.
Ready to Get Started?
Contact Mutual Care today to begin the intake process. Our team is here to answer your questions and guide you every step of the way.