Accessibility Statement

Our Commitment

Mutual Care, LLC is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to ensure we provide equal access to all users.

We believe that every person should have equal access to information about our healthcare services, regardless of ability.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We have chosen Level AA as our target for the Mutual Care website.

Measures We Take

To help ensure accessibility, we have implemented the following measures:

• Include accessibility as part of our mission statement
• Integrate accessibility into our development processes
• Provide ongoing accessibility training for our staff
• Use semantic HTML to ensure proper document structure
• Ensure sufficient color contrast between text and backgrounds
• Provide text alternatives for non-text content
• Make all functionality available from a keyboard
• Ensure forms are accessible with proper labels and error handling
• Support screen readers and other assistive technologies

Compatibility with Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (such as JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Known Limitations

While we strive for comprehensive accessibility, there may be some limitations:

• Third-party content: Some content provided by third parties may not be fully accessible. We work with our partners to improve accessibility where possible.
• PDF documents: Some older PDF documents may not be fully accessible. We are working to remediate these documents.
• Maps: Interactive maps may have limited accessibility. Text alternatives are provided where possible.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

We try to respond to accessibility feedback within 3 business days.

Alternative Access to Information

If you need information from our website in an alternative format, please contact us. We will work with you to provide the information you need in a format that works for you, which may include:

• Large print documents
• Audio recordings
• Phone consultations
• In-person assistance

Enforcement Procedures

If you are not satisfied with our response to your accessibility concern, you may contact the relevant regulatory authority in your jurisdiction for assistance.

Updates to This Statement

We review and update this accessibility statement regularly as we continue to improve our website. This statement was last updated on January 1st, 2026.