Privacy Policy
Effective Date: January 1st, 2026
Important Notice Regarding Text Messaging Data
Mutual Care, LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct healthcare and support services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and physical address
- Patient or caregiver contact details submitted through our website or intake forms
- Appointment and scheduling information
- Opt-in records and timestamps for SMS and other communication channels
Non-Personal Information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
Customer Communication Information
- Records of inquiries and support requests
- Appointment confirmations and reminder history
- Communication preferences and consent records
2. How We Use Your Information
We use collected information for the following purposes:
- Providing healthcare support and customer care services
- Scheduling and confirming appointments
- Sending appointment reminders and service-related updates
- Responding to customer inquiries and support requests
- Improving website functionality and customer experience
- Maintaining communication preferences and consent records
- Ensuring compliance with applicable laws and regulations
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive non-marketing text messages related to our healthcare and support services, including:
- Appointment reminders
- Scheduling confirmations
- Care-related service updates
- Customer support communications
Opt-In & Consent
- You will only receive messages after providing explicit consent
- Consent is collected through website forms or direct customer request
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging regulations
Opt-Out Instructions
- You may opt out at any time by replying "STOP" to any message
- You will receive a confirmation message after opting out
- No further SMS messages will be sent unless you opt in again
- Opt-out requests are processed immediately
Message Frequency & Content
- Message frequency varies depending on your service interactions
- Messages are strictly non-marketing and service-related
- We do not send promotional or advertising messages through this SMS program
Help & Support
- Reply "HELP" for assistance
- You may also contact us directly through our website or by calling +1 470-706-8187
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as messaging providers or customer support platforms, is permitted solely for the purpose of delivering the services requested by the customer.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
- Scheduling and customer support providers
- SMS delivery providers solely for sending messages you have consented to receive
- Technology vendors supporting our website and operations
All service providers are contractually required to maintain confidentiality and data security.
Legal Compliance
We may disclose information:
- If required by law or legal process
- To protect our rights, customers, or operations
- In response to lawful government requests
Business Transfers
In the event of a merger, acquisition, or business transfer, customer information may be transferred while remaining protected under this Privacy Policy.
5. Data Security
We implement reasonable safeguards to protect your personal information, including:
- Secure data storage and encryption
- Access controls and authentication measures
- Routine security monitoring and updates
- Employee training on privacy and data protection
While we strive to use commercially acceptable means to protect your information, no electronic transmission or storage system can be guaranteed 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and usage
- Improve website functionality
- Remember user preferences
- Enhance customer experience
You may disable cookies through your browser settings, though some website features may not function properly.
7. Your Rights & Choices
You may:
- Access or update your personal information
- Opt out of SMS communications by replying "STOP"
- Request information about how your data is used
- Withdraw consent for future communications
- Contact us regarding privacy concerns or requests
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. This Privacy Policy applies only to information collected by Mutual Care, LLC.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
10. Contact Us
If you have questions regarding this Privacy Policy or your information, please contact us:
By using our website and services, you consent to this Privacy Policy.